OPTIMUM POLYMER TECHNOLOGIES WARRANTY TERMS AND CONDITIONS
1.0 – OPTIMUM POLYMER TECHNOLOGIES WARRANTY PROGRAM
1.1 – GENERAL TERMS AND CONDITIONS
The following general terms and conditions apply to any and all Optimum Polymer Technologies Warranty Program products:
- Warranty term begins from the date of registration of warranty number, activation code, and vehicle details;
- This agreement excludes vehicles used for commercial purposes at any time previous to, presently, or during the course of this warranty period;
- Any application, re-application, repair work or other work carried out on the coated surface must be applied, reapplied, or repaired by an authorized Optimum Polymer Technologies agent after claim approval from Optimum Polymer Technologies;
- The Optimum Polymer Technologies agent must be notified of any claim due to failure of product performance within 30 days of occurrence
- Vehicle must remain continuously registered within the United States and Canada for the duration of the warranty and Warranty is non-transferable
1.2 – GENERAL LIABILITY LIMITATIONS
Optimum Polymer Technologies, Inc. or its agents will not accept liability for:
- Deterioration of factory-installed equipment or any other treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Optimum Polymer Technologies
- Pre-existing damage or deterioration; and/or
- Any claim for matters which are covered by vehicle manufacturers’ warranty;
1.3 – GENERAL WARRANTY INVALIDATION
Optimum Polymer Technologies warranty for any product will be considered invalid if any of the following general condition occur
- Neglect to maintain the vehicle according to the standards and techniques recommended by Optimum Polymer Technologies, available here: http://optimumcarcare.com
- Damage caused by abrasive compounds and polishes and third-party products,
- Damage resulting from a collision or other vehicle accidents;
- Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the foregoing, or any other force majeure;
- Failure to repair and re-treat surfaces subject to accident damage in accordance with the warranty;
- Damage caused by any alteration or modification to the vehicle surfaces;
- Damage caused by manufacturer’s defects;
- Damage to the vehicle prior to product application and Failure to adhere to any requirements listed under the terms and conditions of this warranty
2.0 – OPTIMUM CERAMIC COATING EXTERIOR WARRANTY
Optimum Polymer Technologies warrant to the owner of the nominated vehicle that if the Optimum Ceramic Coating (Optimum Ceramic Coating Exterior) is unsatisfactory in its performance of protecting the vehicles factory paintwork from damage or etching from water spots, bird droppings, bug splatter, acid rain, industrial fall out, or UV damage oxidation, whilst being maintained in accordance with the terms and conditions of this warranty, Optimum Polymer Technologies or its agents will at no cost to the owner repair and retreat the affected area
- . optimum Ceramic Coating Exterior Warranty is valid for Seven Years (7) years from the date of application for any vehicle that is 35,000 miles or less on the odometer at the time of product application.
- optimum ceramic coating Exterior warranty is valid for Three (3) years from the date of application for any vehicle with more than 35,000 miles (but less than 75,000 miles) on the odometer at the time of product application.
- Any vehicle that is older than Ten (10) model years at the time of application cannot be warranted.
2.1 – LIABILITY LIMITATIONS
Optimum Polymer Technologies, Inc. or its agents shall not accept liability for the following:
- Deterioration of factory paint work or repaint or any other treated part of substandard specification, materials or workmanship by vehicle manufacturers, their dealerships, third-party suppliers or modifiers, or professional detailers not authorized by Optimum Polymer Technologies;
- Pre-existing damage or deterioration
- Any claim for matters which are covered by vehicle manufacturers’ warranty;
- Damage caused by manual or automatic wash brushes, contaminated abrasive sponges, untreated areas due to accident cloths and object (i.e., stone damage and/or their subsequent repairs, and/or damage caused b impact with a foreign object (i.e., stone chips); and Warranty is valid for factory clear-coated systems only and excludes any non-clear-coated or matte finishes
3.0 – OPTIMUM CERAMIC COATING INTERIOR
optimum Polymer Technologies, Inc. warrants to the owner of the nominated vehicle that the treated surfaces will remain free of permanent stains and UV damage, except as otherwise noted in the warranty
- Optimum Ceramic Coating Interior Warranty is valid for Seven Years (7) years from the date of application for any vehicle that is 35,000 miles or less on the odometer at the time of product application.
- Optimum Ceramic Coating Interior Warranty is valid for Three (3) years from the date of application for any vehicle with more than 35,000 miles (but less than 75,000 miles) on the odometer at the time of product application.
3.2 – OPTIMUM CERAMIC COATING INTERIOR LIABILITY LIMITATIONS
Optimum Polymer Technologies, Inc. or its agents shall not accept liability for the following
- Deterioration of factory interior surfaces including but not limited to the carpeting, upholstery, leather, leather-like surfaces, any other interior surfaces or any other treated part of substandard specification, materials or workmanship by vehicle manufacturers, their dealerships, third-party suppliers or modifiers, or professional detailers not authorized by Optimum Polymer Technologies;
- Neglect to maintain the vehicle according to the standards and techniques recommended by Optimum Polymer Technologies available here: http://optimumcarcare.com
- Damage to any interior surface prior to Optimum Ceramic Coating Interior application;
- Damage caused by rips, tears, shredding;
- Damage caused by alteration or modification of surfaces;
- Damage caused by abrasive compounds and third party products; and Damage caused by manufacturer’s defects.
4.0 – VEHICLE ACCIDENT DAMAGE
Contact your vehicle insurer to ensure that any Optimum Polymer Technologies products and services is included in your insurance coverage. If the vehicle sustains damage and reapplication is required, contact Optimum Polymer Technologies, Inc. or your local agent to arrange any additional treatments.
5.0 – MAKING A CLAIM
The following applies to making a claim for any product defects or failures:
- Optimum Polymer Technologies agent must be notified of any claim due to failure of product performance within 30 days of occurrence;
- Any application, re-application, repair work or other work carried out on the coated surface must be applied/reapplied or repaired by an authorized Optimum Polymer Technologies agent after claim approval from Optimum Polymer Technologies;
5.1 – WARRANTY LIMITS
In the event of a warranty claim, this warranty is limited to the following maximum amounts at Optimum Polymer Technologies, Inc.’s option
- Optimum Polymer Technologies, Inc. or its agents shall arrange the necessary approvals for warranty repairs and coating reapplication to be carried out, or;
- Pay the owner of the nominated vehicle a maximum amount of $5,000 or the cost of coating application (whichever is less) in full and final settlement of the customers claim under warranty.
To make a claim contact Optimum Polymer Technologies at any of the following or contact your local agent:
Mail: Optimum Polymer Technologies
5768 Distribution Drive, Memphis, TN 38141
Phone: 1-888-999-4409 1-901-363-4955 Fax: 1-901-363-4956
Email: [email protected]
6.0 OPTIMUM POLYMER TECHNOLOGIES AGENTS
Optimum Polymer Technologies dealers are selected using strict guidelines and requirements. Only authorized dealers are permitted to install and service any Optimum Polymer Technologies products. Contact your dealer for warranty issues or contact Optimum Polymer Technologies for assistance .
