Worst communication of any service department I’ve dealt with and didn’t complete the work. My car was at Baker INFINITI for over 5 weeks waiting on a part that was on back order. Phone calls and texts were rarely answered or returned and all the items I told them that needed fixed and were on the work order were ignored. But they made sure to give me a list of things the car was due for with a total near $2000. They said the car had been washed and vacuumed and the car was filthy. It looked like it had ... Read More

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DealerRater - Dec 7, 2023

Worst communication of any service department I’ve dealt with and didn’t complete the work. My car was at Baker INFINITI for over 5 weeks waiting on a part that was on back order. Phone calls and texts were rarely answered or returned and all the items I told them that needed fixed and were on the work order were ignored. But they made sure to give me a list of things the car was due for with a total near $2000. They said the car had been washed and vacuumed and the car was filthy. It looked like it had been sitting out in the elements for 5 weeks! I’ve dealt with dozens of service departments in my lifetime, and none as bad as this one. I won’t be going back!

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It's okay. Pretty far drivebjustvforboil change but I like the attention to detail given

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Received well by service writer, Eric. Service performed on car was done in a professional & timely manner.

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Below prior experiences. Disappointed. Poor communication. Lack of follow up and follow through on the status of repairs.

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All staff I encountered were friendly and helpful. The facility is a welcoming environment and always kept neat and clean.

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