Use to love bringing my Qx80 in to be serviced. Wait area was every bit as nice an airport Amex Lounge. Great for getting work done. Now it's a few low chairs sharing a coffee table right in the middle of their service agent desks, really difficult to work this way. The people are always great and the service has always been great, 5 stars for that. But for a luxury vehicle dealer... I expect the service lounge that was, not that is. ... And now the wifi is worthlessly slow, that wasn't an issue previously either.

Long time loyal customer to Baker INFINITI...these guys really take care of me since 2008 to this day!!

Chance B. the service manager and Chase have been awesome. My INFINITI needed a new engine and they went through corporate to get my warranty approved. While the car was being worked on, they had a loaner vehicle driven to my house and dropped off. The loaner vehicle was a brand new QX80, which was a very nice upgrade. They communicated well during the process and ensured it was a smooth service. Also, I believe he went to another dealership, but the last service manager Evan B. was incredible in helping me out months prior. Thanks again gentlemen.

3 stars because they are very nice. They offer shuttles and coffee and they kind of clean your car. I've had a g37 pert near 3 years and used baker several times. However diagnostic fees are 242 PER issue and each problem is extremely simple for other mechanics. I highly recommend american automotive for any issues, at a literal fraction of the price. This last check in I wanted my tires balanced. No wrecks or accidents, two tires are 4 years old and two are 2 years old. They refused to balance which is why I went to them in the first place. Baker ... Read More

Full review text opened.

Google - Jul 23, 2026

3 stars because they are very nice. They offer shuttles and coffee and they kind of clean your car. I've had a g37 pert near 3 years and used baker several times. However diagnostic fees are 242 PER issue and each problem is extremely simple for other mechanics. I highly recommend american automotive for any issues, at a literal fraction of the price. This last check in I wanted my tires balanced. No wrecks or accidents, two tires are 4 years old and two are 2 years old. They refused to balance which is why I went to them in the first place. Baker Records say all 4 tires are in bad shape. They wanted to upsell me for 1600 on new tires but I dont need them yet. They are kind people but I do not think they are competitive with small business owned shops. This has been my TED TALK, thank you for listening

Amber and Tay Lor are awesome; I have auto parts and mec shop experience. I admit I asked a (LOT) of questions before buying the vehicle, and they made sure I was comfortable and well-informed at all times. I would love to do business again with them. 6 stars for both!