Customer Testimonials
Donovan demonstrates exceptional attention to detail and takes the time to genuinely understand and address your concerns. The level of service is phenomenal, from the convenience of picking up the loaner vehicle to the consistent communication throughout the entire process. Every aspect of the experience reflects the professionalism, attentiveness, and premium customer service you would expect from a luxury automotive dealership. Donovan truly sets the standard for an outstanding service experience.
I had an outstanding experience with Baker INFINITI Service! From the friendly, professional team to the excellent communication throughout the entire process, everything was handled with care and attention to detail. One of my favorite parts was receiving a video directly from the repair technician explaining their findings and recommendations. I really appreciated the transparency and the opportunity to see firsthand what was being inspected on my vehicle. It made me feel informed, confident, and well taken care of. The entire experience was smooth, stress-free, and exceeded my expectations. Thank you to the entire Baker INFINITI Service team for providing ... Read More Google - Oct 27, 2026
The service center personnel tried to beat me up.
I enjoy every visit, great customer service, staff always friendly. Daisy in service, greets with a welcoming smile and Brenda in Sales was awesome! She took the time to walk me through some features in my QX60 that i needed assistance understanding. I appreciate everyone’s patience!
Upgrade the INFINITI service and sales department. It felt like a buy here pay here lot.
Amazing services from Lee , very quick and nice. When you visit ask for him !
The greatest service! The salesmen are definitely experienced in what they do, especially Lee. He doesnt rush as you choose your car. As a first time driver, he was very knowledgeable about the car i chose. Will definitely return!
Tony at Baker INFINITI made my trade-in and purchase experience seamless! He was extremely knowledgeable about the different models and specifications and answered all of my questions about the 2027 QX80. I absolutely love my new ride and enjoy driving it every day! Isabella, the manager, was also very kind and even threw in a set of all-weather floor mats for me. Thanks again, Tony and Isabella! It was a pleasure doing business with you guys, and I really appreciate the great experience!
I had an amazing and wonderful time. I found the perfect car for me with the help of Lee! He was very professional and understanding. His personality was amazing!!! Thank you Lee for helping me find the perfect car🥰🥰
I’d absolutely refer a friend or come back for any car needs! Everyone was so friendly and Lee was AMAZING! He answered all the questions I’ve had, was very charismatic, lead a great and comfortable test drive, and got me exactly what I wanted at the best prices.
I had been having some issues with my car and decided it was time for an upgrade. My mom and I had been on the hunt for a while to find something nice and reliable. We visited Bakers where we met Lee. He assisted us and was very helpful and informative. I left with a Mercedes GLC! We are so pleased with the purchase and would 1000% recommend Bakers.
Lee was a great salesman to work with
⭐⭐⭐⭐⭐ Lee has amazing customer service, and he genuinely goes above and beyond to make sure you’re taken care of. He’s very helpful, patient, and willing to answer any questions you have throughout the process. Whether you know exactly what you want or need help figuring things out, he’ll do everything he can to help you find the right vehicle. Definitely recommend reaching out to him if you’re looking for a car!
If you need an INFINITI and need someone who you can trust, Lee Campbell is your guy! He will take care of you.
I had a great experience at Baker INFINITI, and Tony Jenkins was a huge part of that! He was friendly, patient, honest, and incredibly helpful throughout the entire process. I never felt pressured or rushed, and he actually took the time to listen to what I wanted and make sure I understood everything. Tony was genuinely great to work with and made the whole experience easy and stress-free. I really appreciate his help and would definitely recommend Tony and Baker INFINITI to anyone looking for a vehicle!
Lee Campbell has the best 👌 customer service ever! Such a nice guy! Hire more people like Willie!!!! You guys ROCK!
Recently bought an INFINITI from this location and had the pleasure of working with Lee Campbell. The service was amazing!!
Donovan Daley and his team are second to none. I felt exceptionally cared for during some very troubling and unexpected maintenance issues that came up. Donovan was patient, diligent, and went out of his way to find solutions on my behalf. Will be coming back because of him.
Any time I have been at this location, I’ve always had terrible service. A few friends have also told me not to go there for anything. I would give zero stars if possible. Would not recommend. There are plenty of dealerships in the area that treat customers with courtesy and respect.
I've had my car service several times and everything was peefect. This past service was a trouble one for me. No complimentary wash, you can see the dirty hand prints inside and out of my car. And warning lights wasn't turned off after service because it jumped on when I was almost home, I can go on and on but some lies were told about some of the recommendations as well. I don't know if I'll be bringing my car back. Now I'm wondering if they even service my car. All trust is gone.
I am very happy how I was treated
Baker provides outstanding service!
Taylor and Isabella were great to work with. This wasn’t a purchasing experience filled with pressure. It felt more like a partnership to find the right vehicle fit for our family based on the options we needed. We will only be using Baker Motors moving forward!
I recently came in for an oil change, filter change & tire rotation. Received a friendly greeting from their service manager Chance B. During the service they texted me a link showing a live video feed of the mechanics working on the car. The service was a very quick turnaround and they even provided a complimentary maintenance check on vehicle vitals, followed by a complimentary car wash—I was in and out in no time. Much appreciated!
STAY AWAY !!! Service Dept & Manager Chance are HORRIBLE @ this Dealership
Everyone at Baker INFINITI was great! They helped from start to finish, with test drives and financing! Taylor Grimaldi was an extremely friendly and helpful salesperson 👍 I recommend you talk to Taylor and visit Baker!!!
Great place to go!!
The service team are great but the $250 fee to just tell you what is written by is ridiculous and the quote was extremely high. Most service departments waive the fee if you get the work done there. Not here. My ABS sensor lights came on so I took it to them. They charged me $250 to tell me two were bad. Then they quoted me $3600 for repairs. I checked the cost where I bought the car in Charlotte and the cost was as half of what they quoted me. They did call me back and I ended up paying approximately $659 more ... Read More Google - Aug 13, 2026
Taylor was excellent to work with! Not pushy, patient, and kind.
Highly recommend the purchase of a vehicle and service received during the recall . Ask for Taylor in WestAshley , Charleston , SC
Taylor is an amazing person to work with. Makes buying a car a much better experience than any dealership I’ve purchased from.
I bought a car from Taylor in March and could not be happier with my experience and the quality of vehicles offered at INFINITI! Not only did she find a great car for a great price, she also took my old car off of my hands with minimal effort on my end. Taylor made a stressful situation so easy, highly recommend!
I spoke with Taylor she is a complete joy. very friendly, knowledgeable and took very good care of me.
On 6/25/2026, I went to Baker INFINITI to have my car serviced as my AC was blowing out hot air. I was met by Ms Daisy Kelley who greeted me with the warmest smile and professional mannerism that assured me that I came to the right place. What was discovered by the technician was that a rock went through my AC condenser! Not the news that I was expecting and sure not the price that I wanted to hear to repair it! Not knowing what to do, I decided to take the car as is but not before I ran into ... Read More Google - Jul 29, 2026
Use to love bringing my Qx80 in to be serviced. Wait area was every bit as nice an airport Amex Lounge. Great for getting work done. Now it's a few low chairs sharing a coffee table right in the middle of their service agent desks, really difficult to work this way. The people are always great and the service has always been great, 5 stars for that. But for a luxury vehicle dealer... I expect the service lounge that was, not that is. ... And now the wifi is worthlessly slow, that wasn't an issue previously either.
Long time loyal customer to Baker INFINITI...these guys really take care of me since 2008 to this day!!
Chance B. the service manager and Chase have been awesome. My INFINITI needed a new engine and they went through corporate to get my warranty approved. While the car was being worked on, they had a loaner vehicle driven to my house and dropped off. The loaner vehicle was a brand new QX80, which was a very nice upgrade. They communicated well during the process and ensured it was a smooth service. Also, I believe he went to another dealership, but the last service manager Evan B. was incredible in helping me out months prior. Thanks again gentlemen.
3 stars because they are very nice. They offer shuttles and coffee and they kind of clean your car. I've had a g37 pert near 3 years and used baker several times. However diagnostic fees are 242 PER issue and each problem is extremely simple for other mechanics. I highly recommend american automotive for any issues, at a literal fraction of the price. This last check in I wanted my tires balanced. No wrecks or accidents, two tires are 4 years old and two are 2 years old. They refused to balance which is why I went to them in the first place. Baker ... Read More Google - Jul 23, 2026
Amber and Tay Lor are awesome; I have auto parts and mec shop experience. I admit I asked a (LOT) of questions before buying the vehicle, and they made sure I was comfortable and well-informed at all times. I would love to do business again with them. 6 stars for both!
I will not have my vehicle serviced at Baker’s INFINITI. Customer service was negligible, denied the work needed was under warranty, and blamed the damage on other dealerships. INFINITI Corporate had to get involved to remedy the situation.
I would definitely like to speak to a service manager regarding my experience. I ended up paying $1K in diagnostics. Just to get back $15K in repairs. Looking at the prices they listed for parts; huge rip off. They were trying to charge $1,734 for two valve covers and gaskets, where as I looked at the price on an INFINITI parts dealer and the price was $300 for covers $25 for the gaskets. $900 in knuckle parts that are $400. They told my alternator needed to be replaced. I had my alternator checked at two separate shops, along with my own device, turns out the ... Read More Google - Jul 4, 2026
We recently purchased a car from Baker INFINITI of Charleston and had a wonderful experience. Taylor was an outstanding salesperson who was friendly, knowledgeable, and genuinely committed to helping us find the right vehicle. She worked closely with Isabella to make sure we got exactly what we wanted and helped get our monthly payments where we needed them to be.
The entire process was smooth, professional, and stress-free. We truly appreciate the effort they both put in to make our car-buying experience a positive one. We highly recommend Baker INFINITI of Charleston and especially Taylor and Isabella for anyone looking ... Read More Google - Jun 9, 2026
Not a good experience
Friendly staff, quality service and efficient
Baker motor INFINITI is the best and only place I would take my car.
parts department was very helpful, highly reccomended
We had an outstanding experience purchasing our used vehicle from this dealership! From start to finish, the customer service was truly excellent—friendly, professional, and attentive to every detail. They (Isabella & Amber) made the entire process smooth and stress-free. One thing that really stood out was their willingness to go above and beyond by bringing the vehicle directly to us. That level of convenience and care is rare and greatly appreciated! If you’re looking for a trustworthy dealership that values its customers, I highly recommend them. We couldn’t be happier with our purchase and the experience!
The new location at 1501 Savannah Highway! Love it!
Baker INFINITI …..Worst service Ever!
Don’t take your vehicle to Baker INFINITI I did and won’t ever again! I drove my vehicle to the INFINITI dealer had to pay for 4 different diagnostics and 2 of them I told them about they charged me $242 to tell me my door exterior door handle was broken you can see it and I told Chase to tell the worker to be careful with the door handle because I ordered one and I was getting it fix when I get the vehicle back but the INFINITI dealer wanted to charge me $900 to fix it. ... Read More Google - Mar 23, 2026
I purchased a pre-owned 2022 Volvo XC60 this week from Baker Motor Company’s Charleston INFINITI location.
I test drove the vehicle during the day and completed a full exterior inspection before agreeing on price. During that visit, I also asked the team to re-document older service records and physically re-check tire tread and brake pads, which they did. At that time, we were unable to agree on price and I left.
The following day, Baker contacted me agreeing to the price I had previously requested. Due to my schedule, I returned that evening to complete the purchase. It was dark ... Read More Google - Feb 20, 2026
I have never had a bad experience with the service I received at Baker INFINITI. The staff is helpful and the service area is clean and comfortable.
Always a great experience no matter whether it is routine service or a major repair.
Have had my QX60 serviced there a couple times and great experiences all around! This time around Chase was super helpful as my service advisor and the gentleman that shuttled me back home instead of having to wait there was also great. I’ve gotten loaners from them in the past but the shuttle service was much more convenient this time. All in all am glad to be able to bring my car there
Izzy was great!
Baker service does a great job of taking good care of my infinite……they are professional and knowledgeable.
The best services in the area. Wouldn’t take my car elsewhere after having used Baker INFINITI since 1995.
My experience at the Baker Motor Company service center was excellent. I appreciate my advisor and the team that worked on my vehicle. Praise God for them.
Only pro is once we got to talk to someone they were nice. My husband and I came in to look at a vehicle we saw online and left after 45 mins because the car was no where to be found. Felt like we were just passed around between 2-3 people to try to find this car and it was never found. They need to figure out a better way to organize their inventory.
Dealership used to be better, doesn’t seem to be committed to any level of service
I did not have a good experience and I will not return. The sales person was nice and he was new however I will not return.
NEVER COMR HERE! Baker INFINITI scammed me out of $1200 for a service that consisted of an oil change and a spark plug replacement. I asked for a diagnostic on my check-engine light and they justified over a thousand dollars worth of minuscule changes to my car that has left it exactly how it was when I dropped it off. Service desk was extremely rude and service manager ‘Chris’ was looking to scam me from the second I walked in. Absolutely unacceptable and disgusting.
Worst customer service I have experienced Michelle the receptionist is extremely rude and unprofessional. She needs to find another job because apparently this one is just too difficult. I’ve taken my car in for the same problem multiple multiple times and yet I’m taking it in again. They just can’t seem to find the issue or better yet. They just have me pay for services and repairs that never seem to be repaired.
Not satisfied with the dealership at all. Will not buy another car from them.
They charge a $205 diagnostic fee for each problem that you state if the problem doesn’t have anything to do with one another. So if you take your car for multiple problems they charge you for each!!!!!!! Total nonsense
Baker INFINITI will never see another dime from me. Period. The service department provided the worst service I have ever experienced. Each time I contacted the service advisor Donovan and he set an expectation, they were not met. “We’ll have a diagnosis by lunch time…” nope. “We’ll have answers by the end of the day ..” nope. The next day, “oh I’m sorry we will need another $100 on top of the $200 diagnostic fee because we need more time to diagnose “. Once diagnosed “we should have the part Saturday and have it wrapped up” no call, Monday. Nothing. Until ... Read More Google - Jan 4, 2024
If I was able to give a negative star, I would give it to Baker INFINITI 5 times over. Being that we are in the market for a new vehicle, one of the places my wife and I decided to check out yesterday was Baker INFINITI. After much consideration of all the vehicles we test drove that day, we were leaning toward the 2024 QX60 Autograph. The sales rep Ms. Barbra who assisted us was great, made sure we were informed and comfortable about our potential purchase (I would say the only good aspect of our experience).
All of that good experience ... Read More Google - Dec 12, 2023
Worst communication of any service department I’ve dealt with and didn’t complete the work. My car was at Baker INFINITI for over 5 weeks waiting on a part that was on back order. Phone calls and texts were rarely answered or returned and all the items I told them that needed fixed and were on the work order were ignored. But they made sure to give me a list of things the car was due for with a total near $2000. They said the car had been washed and vacuumed and the car was filthy. It looked like it had ... Read More DealerRater - Dec 7, 2023
It's okay. Pretty far drivebjustvforboil change but I like the attention to detail given
Received well by service writer, Eric. Service performed on car was done in a professional & timely manner.
Below prior experiences. Disappointed. Poor communication. Lack of follow up and follow through on the status of repairs.
Their Parts department has to be the absolute worst... if you can even get in touch with them. I get that everyone's understaffed but it shouldn't take DAYS to get someone to answer the phone.
Took my qx60 in for maintenance and it got totalled out in their lot while in their possession. They did absolutely nothing for me. I am now without a vehicle. They even went as far as to charge a storage fee while the vehicle sat in their lot awaiting the insurance claim. Not to mention when they did their estimate they only did the estimate on body damage and not the mechanical damage that was done to the vehicle. Also they loaned me a vehicle for a week which they charged the insurance company $75 a day after the fact... up ... Read More Google - Jul 25, 2023
All staff I encountered were friendly and helpful. The facility is a welcoming environment and always kept neat and clean.
I was told little about the condition of vehicle besides the obvious they could have give more Details
I wish I could rate the agent that I scheduled my service withs separately as she was awesome.
To begin I was charged to perform a diagnostic test when the issue was as simple as flipping a switch to the ON position in the glove box. I was refunded as I was told there was a lot of 'gray' in the issue at hand. I was also advised that I would get a call back the next day after speaking with the technician that 'serviced' my vehicle. The no call back confirmed what I felt ... lets get her money! I ... Read More Google - Apr 20, 2023
4.17.23. Went in there with hopes of trading my 2019 INFINITI Qx60 lux with 38000 miles they offered me 23000. Thats with putting money down. As I was sitting in the other room, I heard the finance guy and the salesman talking. He, the salesman, said there must be something wrong with her car........NOPE! I just wanted a larger one! Then he said she must have traded in another car to have gotten the payments I currently have for my current vehicle"......NOPE! Its called Good Credit/ Nav/Fed financing! ( 4.6%) So to get a 52000 vehicle from them, they were basically telling me, ... Read More Google - Apr 18, 2023
Jeremy Rock provided exceptional service, thank you to the entire crew who fixed an issue I experienced while traveling from another state. Baker INFINITI deserves 10 stars!
Patrick Reeves demonstrated professionalism and very courteous. I am completely satisfied with the excellent service I received.
Very trustworthy people work there. Great communication with them.Lots of inventory to choose from.
In evacuation from Hurricane Ian I had to purchase a new car due to mine being unsafe. I was clear w my intentions and needed to trade my company owned Jeep in for a safer SUV. They financed my deal wrong , flipped 30k in negative equity (didn't exist) out of my business name on to my social and now I have a 56k car they financed for 93k. I'm reporting them to the state. They preyed on our situation
I took my car in for a 5000 mile service to keep my warranty in place. The service rep brought me a photo of the sidewall of my front tire and told me I needed an alignment. No picture of the tread, just sidewall. I'm an ASE Certified Mechanic, so I know this was a scam to get $130 for nothing. I checked my tires before I took car for this service.
Very dissatisfied, customer service very poor. Slow response to questions and advice. Not accommodating making appointments.
You have a wonderful crew who worked with us in trying to get some issues resolved which did not work at all
This dealership serves clients well. Costumer service reps. Go well beyond to make sure the clients experience is good.
I live in Conway South Carolina and this is the closest dealership to me that provides warranty work. The service has always been courteous and I believe excellent. The dealership used to provide a loaner since I have to travel about two hours for service but this has been difficult to obtain recently.
Customer service representatives were very professional and courteous. They went above and beyond to ensure that they met my needs.
My consultant Eric was a very nice guy. I didn't have my coupon and he was able to apply it anyway At ten percent. This is probably one of the nicest infinity dealerships I've been to. It has a Mercedes attached to it that you also have access to.. To top it off they give you a Goody bag before you leave!
Very professional & friendly service. They have a way making you feel comfortable about the service they are to be performing & not trying to oversell but just recommend other services that should receive attention in the future.
Outstanding service and my service representative Patrick was SUPER and went above and beyond to ensure all my needs were met
Nothing is more irritating than being told they NEVER have a car for you for maintenance…they do not work with you!
Excellent service dept. They are friendly, attentive and knowledgeable. They do not try to "upsell" any unnecessary service. Highly recommended.
It was a horrible experience at Baker infinity of Charleston I brought my car in to have service left money inside the console someone from the department stole my money out of my car service manager never follow up I called the general manager she'd never return the call I would never take my car there or recommend anyone else to take their car to bakers
Very fast very professional that make you feel like you're the only one there just all around great service you don't feel like you're walking into something you don't know they explain everything from the time you walk in till you leave out
I loved the way they treated me and the service I received. Very professional and kept in contact with me